Terms & Conditions
Booking Terms & Conditions
This document constitutes your booking agreement terms with Nebo Tours and our customers. Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and the relevant service providers of the accommodation, transport or any other booked service.
A. Related Documents
The following additional documents set out policies for use of Nebo Tours website, policies on content submitted as product, and our privacy policies. While accepting to these booking terms and conditions, it is also understood that you agree to the other terms and conditions listed under.
B. Scope and Coverage
These booking conditions are applicable to all bookings made from the Nebo Tours Website including:
- Direct access to Nebo Tours
- Access to Nebo Tours website or booking system through website or customer agents
- Through Nebo Tours customer service
These terms and conditions apply equally to all residents of any country around the world.
C. Terms and Conditions of the Relevant Service Providers and their agents
Since we only act as an agent in respect of all bookings we make with the relevant service providers or their agents for accommodation, transport or any other booked services hence the relevant service provider’s booking conditions will prevail over our terms and conditions in cases where Nebo Tours and the relevant service providers terms and conditions conflict with each other. More details on this matter are set out in clauses 11 and 12 below.
D. Applicability of Package Travel & Package Tours Regulations You may decide to make one or more bookings with us at the same time
Please note that irrespective of the various products you book, each booking is a separate booking and your bookings do not constitute a package.
The only exception to what is stated above is when you book a package holiday that comprises accommodation and excursions pre-packaged by our suppliers. Such bookings will of course be a package as formally defined in the legislation referred to above and their add-on options where applicable.
Nebo Tours does not represent or warrant that the information and terms and conditions available on this site are appropriate and/or available for use in other jurisdictions where its contents are unlawful and/or prohibited.
E. Specific Terms and Conditions
1- Prices and price changes
As we Nebo Tours act only as an agent in the booking process, Nebo Tours and the relevant service provider reserve the right to change, amend or correct prices shown on our site at any time before or after you have booked. After you have booked, if the price of your booking changes in such a way we will pass on the details of the change as soon as possible.
2- Changes made to your booking by us
We and the relevant service providers will do all we can to tell you of any significant changes to your arrangements. If you do not wish to accept the change, wherever possible the relevant service providers may offer you an alternative arrangement with an alteration in price or otherwise the booking will be cancelled subject to the cancellation policies mentioned on our website. As an agent only we are unable to accept any liability for any changes, significant or otherwise, to your booking.
3- Circumstances beyond our or our supplier’s control
No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of Nebo Tours or the relevant service providers, we have to notify a change to your arrangements or we or the relevant service providers cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or the relevant service providers’ control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.
4- If You Have a Complaint
If you have cause for complaint whilst on your trip, this must be brought to the attention of Nebo Tours and/or the relevant service provider immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardize any claim you subsequently make. Complaints must also be notified to Nebo Tours Customer Services at your earliest opportunity. The assistance we provide to resolve your complaint is provided in our capacity as an agent only. The health and safety standards that apply to the services you have booked should meet the local standards applicable to the booked destinations, and Nebo Tours monitors wherever possible that local standards have been met. However, note such standards may be lower and vary widely and may not match those prevalent in other countries. If you have a concern with any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.
Nebo Tours only uses qualified and licensed service providers. The licenses and qualifications are subject to the standards of the relevant authorities in Jordan.
5- Prices and Payment
We accept the following CREDIT CARDS and Payment Options
- Visa Electron
Nebo Tours does not charge a service fee for processing CREDIT CARD payments. Full payment by credit card is required to make a reservation. Payment will be listed as “Nebo Tours or Athar Tourism Investments Co. Ltd.” on your credit card statement.
Prices are per item, unless otherwise specified, please read descriptions to book items quantities as necessary. Prices include VAT and local taxes unless otherwise stated, Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.
Not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to tour directors, drivers, and local guides; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.
Certain products may involve charges like car parking, fuel surcharge and airport taxes or security deposit that are over and above the stated price on Nebo Tours website. You will have to pay these directly to the relevant service providers in order to consume the service. Adequate explanation and information will be provided to you on the website under the product inclusions and exclusions section. Please review the terms of conditions of the relevant service provider before making any security deposits or payments for additional charges. Nebo Tours have no involvement in such financial transactions and hence carry no associated liability.
6- Special Requests
Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.
7- Changes you request after booking but before consumption
Please note that it will not be possible to make any changes to a booking once confirmed unless the original booking is cancelled and a new booking made. Cancellation charges will apply as per paragraph 8 below.
Prices applying to all new bookings made following a cancellation will be those prices applicable on the day the new booking is made.
Nebo Tours on behalf of its service providers reserves the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, an insufficient number of participants.
Please check your booking details carefully to ensure that any other independent flight and/or travel arrangements coincide with the dates you have booked with us as we will not be liable for any costs incurred as a result of any mistakes by you.
8- Cancellation by you
If, for any reason, you decide to cancel your confirmed bookings, your CREDIT CARD will be credited with the appropriate amount as per the cancellation policy applicable. Cancellation charges vary from product to product and are displayed on our websites. Please refer to the details and applicable cancellation charges on the product details page of our website. When canceling the booking you will need to notify Nebo Tours by e-mail or fax and in return you will be notified via email, facsimile or telephone of the total cancellation fees where applicable.
For bookings awaiting confirmation and no immediate confirmation can be provided, please note: While your request is being processed, we cannot take a cancellation request during this period (up to 2 working days). Some of our tours require us to re-confirm availability, for this reason we put the charge on hold on your card. The amount on hold is not charged until the tour is confirmed. This confirmation process can take up to 2 working days and we cannot accept another request until we receive a confirmation. You may cancel or amend your booking after confirmation as per the applicable cancellation policy.
Unless otherwise stated in the product detail, these policies apply to all products sold by Nebo Tours.
Cancellation & Refund Policy:
- Cancellations occur 2 weeks or more prior to the tour/service date lead to 100% refund.
- Cancellations occur 1 to 2 weeks prior to the tour/service date lead to 50% refund.
- Cancellations occur 1 week or less prior to the tour/service date lead to 0% refund.
9- Passports/visas and health requirements
It is the responsibility of all passengers, regardless of their nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger will travel without the correct passport, visa, health insurance or any other immigration requirement.
10- Information Accuracy
We and our suppliers regularly review all details about the travel product offered to ensure accuracy. Please note all duration times given are approximate. Please review the check-in time for the accommodation as these vary from property to property and normally range from 14:00 to 16:00.
11- Our liability to you
We act only as a booking agent for any accommodation, transport, guide service, attraction and/or any other event or service on the booking and we have no liability of any kind whatsoever to you or your party or dependents for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependents may suffer unless caused by our own negligence. Nebo Tours, our employees or agents are acting either as agents for the relevant supplier or as agent for you and your party.
Nebo Tours, its agents and suppliers also accept no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond their control as set out in clause 6 above. Subject to the terms and conditions on this site, Nebo Tours’s liability shall be limited to up to the price paid for the booked arrangements.
12- Supplier’s Conditions
You are bound by the booking conditions of the relevant service provider and conditions of carriage where relevant and these conditions apply to your contract with us. In the event of any conflict between the conditions of the relevant service provider and our own, the relevant service provider’s conditions will prevail provided they are valid and enforceable, otherwise our conditions will prevail. The relevant service provider’s conditions may limit or exclude their and our liability to you and they may be subject to international conventions. Copies of the relevant parts of these terms and conditions are available on request from Nebo Tours or the relevant service provider.
13- Travel Voucher(s)
Nebo Tours will provide soft copies of vouchers relevant for each booking. Please note that each product has a separate voucher and hence there could potentially be multiple vouchers for your booking. It is your responsibility to print out all the vouchers related to your booking and present them to the relevant service providers. When presenting your pre-paid voucher(s) for redemption, the Lead Traveler is required to present valid photo identification, bearing the name of the Lead Traveler. The voucher may be confiscated if Photo ID, CREDIT CARD, and Signature do not match the Lead Traveler.
14- Travel Insurance
It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither Nebo Tours nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
15- Your Responsibility
Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we or our suppliers may end your booked arrangements immediately. In this event neither Nebo Tours nor the relevant service provider(s) will pay compensation, make refunds nor pay any expenses you suffer as a result.
It is also your responsibility to respect the local culture, customs, and dress codes. Please refer to the About Jordan Page for more information. You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by the relevant service provider or the facility or by the appropriate government authorities.
You agree to defend and indemnify Nebo Tours, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- you or on your behalf in excess of the liability described above; or by third parties as a result of your breach of this agreement or the documents referenced herein; your violation of any law or the rights of a third party; or your use of this website.
16- Hotel Reservations
The star ratings may be different to official ratings as they vary significantly by country, and often within countries. Hence it is your responsibility to review the description of hotel facilities, rooms, meals and other amenities to make the best decision for yourselves.
It is your responsibility when making a reservation to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the website and should be double checked on your email confirmation.
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Nebo Tours or its affiliates cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with Nebo Tours customer service or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. You acknowledge that the inclusion in the hotel’s facilities of car parking, means that a provision is made by the HOTEL FOR car parking. You acknowledge that the availability and cost of the car parking is determined by the individual hotel. It is your responsibility to check the availability and cost of the car parking provided by each hotel.
17- Airport and Port Transfers
You are responsible for providing precise arrival time and pick up location information (like airport, flight number, cruise docking port, hotel address) at least 72 hours before the travel date to the contact email or phone numbers mentioned in the booking voucher. Failure to do so can lead to loss of service and Nebo Tours, or the relevant service provider will not be liable for any refunds or penalties.
18- Your consent to receive our marketing communication
Your consent to receive our marketing communication covers all our brands and websites including but not limited to Nebo Tours. You can unsubscribe from our marketing communication by using the link on our individual marketing communication or by writing to us on Booking@Nebo Tours.com
Nebo Tours is owned by Athar Tourism INVESTMENTS Co. Ltd, registered in Amman – Jordan. Our business and the services we offer are governed by the applicable laws of the Hashemite Kingdom of Jordan. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on these web “site”, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country. Access to these “site” is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by the applicable laws of Hashemite Kingdom of Jordan. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of Hashemite Kingdom of Jordan. Nebo Tours reserves the right to deny access to the “site” at any time without notice.
These website is offered to you (the customer) conditional on your acceptance without modification of the terms, conditions, and notices contained below. Your use of these web “site” constitutes your agreement and notices:
You take full responsibility for all financial transactions conducted by you or on behalf of your party or dependents You are of legal age and are legally liable for the transactions You warrant the accuracy of the information that you provide for yourself, dependents, or on behalf of anyone “Site” will not be used in an unlawful or fraudulent matter Nebo Tours is for your personal and non-commercial use. The content and information on these website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Nebo Tours or its suppliers and providers. Accordingly, as a condition of using the website, you agree not to use these website or their contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through these website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative WORKS FROM, transfer, or sell or re-sell any information, software, products, or services obtained from these website. In addition, whether or not you have a commercial purpose, you agree not to:
(i) access, monitor or copy any content or information of the websites using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Nebo Tours;
(ii) violate the restrictions in any robot exclusion headers on these website or bypass or circumvent other measures employed to prevent or limit access to these website;
(iii) take any action or use any device, routine or software that imposes, or may impose, in the discretion of Nebo Tours an unreasonable or disproportionately large load on the Nebo Tours infrastructure or which inhibits or interferes with the running of Nebo Tours technology platform and/or Nebo Tours website or any booking concluded upon it, or,
(iv) deep-link to any portion of these website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Nebo Tours
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
Nebo Tours reserve the right to deny access to the website at any time as it may be affected by outside factors outside of our control.
Specific terms & conditions will apply to your reservation and purchase of travel-related goods and services that you select – see ‘your Booking Terms & Conditions’. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of these website.
Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on the site. Cancellation charges are applicable if a booking or other purchase is cancelled after it has been confirmed, according to the purchase cancellation policies displayed on our website.
No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on the site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in these site and/or use of or access to any other information or material via web links from the site or any inability to access or use these site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via site or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
Nebo Tours may change any aspect of the site or its content, including the availability of any suppliers, features, information, database or content.
Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on these site and/or any services offered by us or on our behalf.
The information and/or prices shown on these site are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.
Whilst every effort is made to ensure the accuracy of all information and prices displayed on these site, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid.
The copyright in the material contained on the site including but not restricted to the Nebo Tours website domain (www.Nebo Tours), Nebo Tours technology platform, website graphics, website content, videos and images belongs to its licensors or Nebo Tours. The material may only be used for your own personal use for non-commercial purposes. We reserve the copyright and all proprietary rights in the site and all content.
Other company and product or service names displayed on the site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.
We do not accept any liability in respect of your ability to access or use the site at any time or for any interruption in that access or use or for any failure to complete any transaction. Despite all security measures to reduce risk of computer hazards, we do not warrant that these site are free from computer viruses or other similar risks that may cause loss or damage.
The website may contain hyperlinks to other web sites operated by parties other than Nebo Tours. Such hyperlinks are provided for your reference only. Nebo Tours does not control such other web sites and is not responsible for their content. Nebo Tours inclusion of hyperlinks to such other web sites does not imply any endorsement of the material on such other web sites or any association with their operators. Nebo Tours reserves the right to change the terms, conditions, and notices under which these website is offered.